What makes a great security officer?

The role of a security officer has evolved significantly in recent years.

Across complex, high-profile estates, modern security is no longer defined by presence alone. It requires professionalism, judgement and a proactive mindset. We asked our Operations Team what truly defines a great security officer in 2026 and their answers (summarised below) reflect how the role continues to raise its own standards.

Judgement over presence

Calm decision-making and emotional intelligence are critical. The ability to assess a situation quickly and respond appropriately is often what prevents incidents from escalating.

Proactive awareness

The best officers spot risk before anyone else does. Strong situational awareness means understanding the nuances of a site, recognising behavioural indicators and staying one step ahead.

Professional communication

Clear reporting, confident stakeholder engagement and effective handovers ensure that security is managed properly  not just reacted to.

Technical confidence

From digital reporting platforms and access control systems to CCTV and body-worn cameras, today’s security role needs officers who are comfortable using technology as part of daily operations.

Curiosity and ownership

Great security officers ask questions. They take time to understand their sites thoroughly and trust their instincts when something does not quite look or feel right. They don’t assume everything will be fine and they follow through.

At Unitrust, we believe professionalism is built through training, support and strong operational leadership. Raising standards across FM portfolios starts with investing in the people delivering security on the ground.

If you are considering a career in security or looking for your next step we are currently recruiting across our portfolio, with genuine progression opportunities and supportive leadership behind you.

To explore our current vacancies, visit our careers page here