CLIENT RETENTION RATE
OF ALL UK
UNITRUST specialises in the provision of bespoke security services for commercial organisations and close protection for ultra-high-net-worth individuals and CEOs of prestigious businesses.
We work with private and public sector businesses both in the UK and internationally, with many of our clients operating with a global footprint. Our security services are applied to a wide range of industries and sectors including facilities and asset management, estate management, educational establishments, publishing houses, law firms, pharmaceutical companies, data centres, confidential research projects and several embassies. Our close protection work is used extensively by middle eastern royalty as well as high profile individuals and executives of leading corporations.
Our core emphasis is on providing the highest possible security standards and a completely customer-oriented service for our clients. By directly employing all our security officers and investing in them is one of the key reasons our employee and client retention rate is high. We also maintain a higher than average ratio of Directors, managers and supervisors to security officers than is found in our industry.
This strong hands-on approach allows us to be agile and flexible as well as ensures we have a deep pool of experienced and professional individuals who we can confidently match to the right roles for every client.
In addition, Unitrust maintains strong collaborative relationships within the strategic level of policing and connections within law enforcement, military, and the intelligence service community.
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At UNITRUST our focus is centred on excellence, high standards and of continuous improvement. We genuinely care about our clients and are passionate about investing in our team which is reflected both in the long-term relationships we build with our clients and our extremely low staff turnover levels.
We conduct ourselves according to six corporate values and these are embodied by everyone in the company. Our values define who we are, how we act towards each other, our customers, and our wider community.
RESPECT & DIGNITY
Respect for the dignity of the individual is at the heart of our culture. We cannot operate effectively unless we are able to treat everyone with the appropriate respect, fairness and kindness.
TRUST & EMPOWERMENT
We must be able to work in an environment in which we trust each other to take responsibility for our roles and actions, and empower each other to make the right decisions.
We will search out and welcome opportunities to openly celebrate achievements of individuals, teams, employees, suppliers and clients for delivering results that contribute to our success.
We will embrace the opportunities of a diverse workforce, valuing and drawing upon their opinions, origins and skills.
Through partnership with our internal and external stakeholders we will seek to serve our wider community and have a positive impact in delivering social value.
INTEGRITY WITHOUT COMPROMISE
In an increasingly complex business and social world, integrity and honesty will be a hallmark of our organisation.
Unitrust was founded in 1978 by The Griffin family. With the founder’s son Paul Griffin remaining as chair of the business and daughter Sarah Griffin holding a senior strategic director role, ensures the theme of family continues to run throughout the business.
All of our Board members and Senior Management Team have years of experience working in the security industry with many, including our Managing Director, having operated at every level in the industry from security officer up and therefore understand acutely the needs of their clients and their security team.
Paul is the Founder’s son and has served the company for 34 years as HR Manager, Admin Director and Managing Director before becoming Chair 5 years ago. Paul is the major shareholder and provides the continuity within Unitrust for many of our long-term clients. He is a Board member and attends all the Strategic meetings.
Ken Stewart QPM
Security & Risk Director
Ken joined Unitrust in 2019 after a career in the City of London Police where he was a senior detective and Head of Crime Investigation & Counter Terrorism. He was the Police lead for Project Griffin and awarded the Queens Police Medal in 2014 for his work in Counter Terrorism. Since leaving the Police, Ken has worked as a security risk advisor and has five years of experience, managing security at prestigious sites within the city, including The Gherkin, The Guildhall, The Mansion House and the Barbican Centre.
Director of Finance
Clare is a chartered accountant with 15 years of finance experience, gained from working in large listed companies and owner managed businesses. Clare is responsible for leading the finance department, she and her team will work closely with you to ensure that all financial aspects of the contract run smoothly.
Scott is an experienced security professional who has worked in the Security Industry for 25 years, employed by Unitrust for the last 15 years. He forged out his early career working in central London managing blue-chip corporate accounts in sectors such as Investment Banking, Media, Pharmaceutical and Property Management. Scott sits on various security industry boards including the City Security Council and the City of London Crime Prevention Association.
Director of Operations
After serving seven years in the British Army Intelligence Corps, Jonathan has held several security leadership roles within large organisations including, Barclays Bank and an International Security Company. These roles have taken him to a number of locations including the Middle East, Singapore and India where he has led large and diverse teams. With over 16 years’ experience in the security industry he has an excellent understanding of client needs and is passionate about ensuring that an exceptional quality of service is delivered.
Head of Projects
After serving in the Royal Military Police for 14 years, Malcolm joined the corporate security industry in 2010. He joined Unitrust in 2018 and is responsible for leading the operational team. His focus on service is reflected in the wider operations team, who are highly proficient at handling the smooth transition, mobilisation and continuous management of contracts. The team pride itself on achieving collective goals, and Malcolm stands by the motto of the Royal Military Police and always strives to lead by example.
Sue is a Price Waterhouse trained Chartered Accountant and has been Strategic Adviser to the Board of Unitrust since January 2017. After roles as Group Treasurer for a large retailer and Finance Director for an Office Furniture Group she set up her own Consultancy in 1994. She provides strategic, financial and business advice to a range of clients and sectors including advertising, architecture, interior design and market research. At Unitrust Sue supports the Board and the Finance Department, working with the Group to achieve change, growth and investment.
Compliance & ESG Director
Sarah has over 25 years experience working within Unitrust. She obtained her MBA from City University Business School in 1992 specialising in Human Resource Management. She joined Unitrust as the HR Manager before progressing to the Compliance department. As Compliance Director she ensured the business complied with all relevant regulations including Health & Safety, Environmental, legal and quality standards. She has recently taken up the position of Compliance & ESG Director driving the company’s compliance and sustainability strategy.
Head of People & Culture
Ellie has worked within Human Resources for over 8 years and passionate about her role. She has spent the last 7 years specifically within the security sector and enjoys the challenges and pace of the industry. Her areas of expertise include complex employee relations, change management, pre-employment screening, recruitment and TUPE. She is responsible for the HR Team's day-to-day running and ensuring best practices, compliance, and support for the Unitrust employees.
Head of Finance
Ashok is an experienced commercial finance professional who joined the team after 25 years with KPMG where he held senior positions as Finance Manager, Controller/FD, and CFO for Indirect Tax. Ashok joined Unitrust in 2018 and is responsible for leading the Finance department as well as being actively involved in business strategy. Under his careful direction and in partnership with the senior leadership team Unitrust has a robust financial plan which is both sustainable and in line with the company’s future growth ambitions.
WHAT OUT CLIENTS SAY
Unitrust’s spread across different European locations means they are our go-to partner for clients who require the highest level of security from trusted, trained operatives who are aware of the different requirements for local environments and cultures. In the past, we have contracted with other security firms, but we have been very impressed by the level of training of Unitrust's operatives and management, their ability to support us in multiple locations and their flexibility and attention to detail, which is essential to our clients.
We’ve worked with Unitrust for several years now and in every case, they’ve exceeded our expectations and added value to our projects and to our clients.
Founder/Director, NSA Global Security Consultants
We supply bespoke security services, including high-end corporate manned guarding and close protection. This includes Residential Security Tasks in London and the Home Counties, large-scale deployment of 100+ Close Protection Operatives for clients visiting the UK, and a proven ability to supply large teams to Europe and beyond, to support clients and their families.
Our client base includes Middle Eastern royalty, international pharmaceutical companies, confidential research projects with global corporations, educational establishments and several embassies. We are proud that we maintain long term relationships with our clients . We have worked with the Canadian Government for over 20 years, re-tendering for the contract every five years, and retaining it.