The UniTrust Difference
UniTrust is fully supportive of the drive to continuously improve standards throughout the security industry. UniTrust Protection Services (UK) Limited’s Approved Contractor status awarded by the Security Industry Authority for Security Guarding and Close Protection underpins our core belief in high quality security service provision. The added value of the UniTrust service is in the commitment of our Board of Directors and managers, to provide strong management support to our clients and to ensure continuous improvement on all assignments. We maintain a higher ratio of Directors, Managers and supervisors to security officers than is usually found in the industry and this allows us to respond quickly and efficiently to our clients’ needs.
We pride ourselves on being flexible, innovative and service oriented, offering a customised personal service where a strong relationship is established with each client. All clients present and future can expect the same high level of service and will have access to our management team, including Directors, at all times. As our lines of command are shorter and more responsive we are able to provide better communication within the client-company relationship. We believe that this is a service commitment that very few companies can match.
UniTrust will never take short cuts with the quality of our service provision or the management support of our contracts in order to cut costs.
We are of the opinion that the highest quality of service delivery can only be achieved through a partnership client relationship, where trust in the provision of service is implicit and delivery is a seamless part of the client’s own operation. Our passionate commitment to high quality customer care is a key company value that encompasses our overall approach to ensure customer satisfaction.