20 Years’ Service Award and Excellence in Service Delivery
Shau Min “Eddie” Hiew, has worked for UniTrust for 20 years and throughout that time has taken exceptional pride in providing excellent service to our clients, with his combined security abilities and customer service skills.
In June this year, whilst on duty at Gloucester Park Arcade, Eddie observed, on CCTV, a person attempting to force open the front door to a neighbouring property. Moments later Eddie observed a member of staff leaving the building, whereby the individual took the opportunity to gain entry to the building. At this point, Eddie quickly secured Gloucester Park Arcade and immediately went to the neighbouring property where he waited in the reception area, waiting for the individual to exit the building.
A short time later, the intruder appeared and Eddie prevented his exit from the building, with the assistance of a member of staff from Emirates, where they detained him until the Police arrived.
Not only did Eddie prevent financial loss to our client, the individual was a wanted suspect by the Police for other crimes.
On the same night of the incident, Eddie’s Account Manager, Bal Nagi, was already planning to visit him, to award Eddie with his 20 Years of Service award, together with a gift of appreciation for his continued service to UniTrust and its clients.
Eddie stated ‘Ever since joining UniTrust I have always felt appreciated, supported and feel more like a member of an extended family rather than an employee. Nothing is too much trouble and I feel the company are always there to offer support when needed. My pay and associated benefits are above what I would consider ‘average’ for similar roles within other security companies. It is my desire to retire at UniTrust however, not just yet!’
APML Estate Ltd and Emirates were so impressed with Eddie’s proactive intervention they invited Eddie to their offices based at 95 Cromwell Road to present him with a token of their appreciation for his efforts on the day. Eddie was gifted 1 Nights free stay, in an APML managed Luxury Apartment of his choosing and entry to any Event Day hosted by Emirates and their partners of his choosing.
From left to right; Contract Manager, Bal Nagi; Eddie Hiew; APML Director, Mike Sadler; UniTrust MD, Scott Gough; UniTrust Supervisor, Garry Bennett