Commitment to Quality
UniTrust’s commitment to quality encompasses the whole Company. We have secured Approved Contractor status (ACS) from the Security Industry Authority (SIA), which provides a mark of distinction. The ACS takes a holistic view of how well an organization is managed, how effectively it services its customers and how well it treats its employees. Currently our audited ACS score puts UniTrust in the top 5% of all ACS companies in the UK, a standing of which we are very proud. UniTrust Protection Services (UK) Ltd are ACS accredited by the Security Industry Authority in both Security Guarding and Close Protection
The National Security Inspectorate (NSI) inspects our QMS system on a twice-yearly basis to the NSI Guarding Gold Scheme standard. We have successfully completed and continue to maintain our BS EN ISO 9001 accreditation. We comply with BS 7499 (Code of Practice for Static Guarding and Mobile Patrol Services), BS 7858 (Code of Practice for Security Screening of Personnel Employed in a Security Environment) and BS 8507 Code of Practice for Close Protection.
Our Quality Management system provides the framework for managing the activities that enable the company to create a service which consistently satisfies the client, statutory and regulatory requirements and allows for continuous improvement thereby enhancing customer satisfaction.
We are currently in the process of reviewing our ISO 9001 quality management system. We were ISO 18001 (Occupational health and safety management system) and ISO 14001 (Environmental management system) certified in July 2016 to create a fully Integrated Management System. This is another example of our desire to continually improve our processes and procedures in an effort to maximise the overall quality of service to our clients.
UniTrust have been long time members of the British Security Industry Association (BSIA) which allows us to be at the forefront of legislative change within the Security Industry and to have an active role in standards development. The BSIA hallmark is a symbol of quality and professionalism within the Industry and Scott Gough our Managing Director was nominated and elected to the BSIA Security Guarding Committee.
In fact, UniTrust were voted by the British Security Industry Association (BSIA) as having the BEST SECURITY TEAM IN LONDON 2012. In 2014, one of our Supervisors, Kim Manister won the BSIA National award for Service to the Customer. Just recently, our Security Officer Valerijs Trifonov was confirmed as the Regional winner of the BSIA award for the Outstanding Act 2016.
UniTrust Protection Services (UK) Ltd holds SIA Approved Contractor status for the provision of Security Guarding and Close Protection Services.